Jimwell Cruz
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certification

it customer support basics

issuer
Cisco Networking Academy
issued
2026
credential id
f1e9a1be-9a3d-46e5-9140-7fd3dd24915e

Covers the core skills of front-line IT support — diagnosing common hardware and software issues, walking users through fixes, and communicating clearly under pressure. Earned through the Cisco Networking Academy in 2026.

IT Support